what is the importance of buyer

what is the importance of buyer
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Many buyers unintentionally diminish the value that their service providers provide to them.This typically occurs because buyers exert overly inflexible controls upon their service provider,often in the form of dictating the processes,people,and tools the service provider must use to run the outsourced process.Although these controls are well intentioned,they often result in hidden costs and barriers to the service provider trying to deliver the full value desired by the buyer.
Providing service providers with flexibility in key areas gives them the latitude and incentive to put their unique capabilities to work for the buyer - one of the primary reasons many companies chose to outsource.This article will explore two simple ways outsourcing buyers can ensure they provide service providers with sufficient flexibility:
1.Providing greater access to the buyer's organization.
2.Accepting the service provider's service model.
In our experience,thoughtfully providing appropriate flexibility to service providers benefits both buyers and service providers by fostering a more productive relationship.Those who chose to ignore this opportunity do so to their own determent.
What if the buyer is dealing with multiple service providers?Our experience consistently reinforces our view that clear accountability and objective standards of success are themes common to all governance models; buyers can use multiple approaches that are consistent with those themes.
Once again,flexibility is the key to multiple governance models.By applying these common standards,buyers don't have to create a new set of detailed processes for each one.
Clearly buyers should not accept everything the service provider says wholesale.However,they must understand the dynamics of the outsourcing relationship and how it creates value to ensure they don't inadvertently cut out the service provider's ability to create value - the reason they outsourced in the first place.