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麻烦英文高手帮我翻译以下文字,谢谢,请不要用机翻.

来源:学生作业帮 编辑:作业帮 分类:综合作业 时间:2024/05/16 11:18:34
麻烦英文高手帮我翻译以下文字,谢谢,请不要用机翻.
汽车营销服务总是伴随着顾客与汽车4S店或汽车经销商合作的过程中而产生的.在整个市场营销服务的过程中分为售前服务、售中服务和售后服务.汽车售后服务是为顾客对汽车做调试、保养、维修等,排除技术故障,提供技术支持,寄发产品改进或升级信息以及获得顾客对汽车产品和服务的反馈信息. 汽车市场“售后服务”的出现,是市场竞争所致的必然结果.汽车产品在发展到一定程度上,制造技术已相差无几,也是汽车市场从产品转向服务的主要原因,然而,售后服务往往也是汽车4S店或汽车经销商的主打战略王牌,而现实的汽车售后服务中存在诸多的问题也是消费者所了解的,从而影响了消费者对汽车产品的购买和接受汽车售后服务产生了许多负面的影响.所以,将汽车产品的售后服务做好、做细的汽车4S店或汽车经销商感动了顾客的心,提升了顾客的满意度,也赢得了市场.由此可见,汽车售后服务作用的重要性,汽车的售后服务在整个汽车营销过程中有着特殊的“使命”,对汽车产品和服务走入市场化起着积极的过度与推动作用,对繁荣汽车市场有着深远的意义.
关键词:汽车售后;服务;客户;满意度
Automobile marketing service is always accompanied by the customers and auto 4 S shops or car dealers in the process of cooperation and of generation.In the whole market marketing service process is divided into pre-sale service,the sale of services and after-sales service.Auto after-sales service for the customer,the car is to do commissioning,maintenance,repair,exclude technical failure,provide technical support,sending of product improvement or upgrade the information and access to the customer for automobile products and services of the feedback information.Car market "after-sales service" appear,is caused by the inevitable result of market competition.Automobile products in the development degree,manufacturing technology has counterparts,also is the car market from products to service the main reason,however,after-sales service and is often a car 4 S shops or car dealer's flagship strategic ace,and realistic auto after-sales service,there are many problems in the are also consumers know,which affect the consumers for automobile products to buy and accept auto after-sales service produced many negative effects.So,the product post-sale service make a fine car 4 S shops or auto dealers moved customer's heart,and to promote the customers' satisfaction and also won the market.This shows,auto after-sales service of the importance of the role of the car after service in the whole car the marketing process has a special "mission" to automobile products and services into market plays a positive role in promoting excessive and,to the prosperous automobile market is of profound significance.
Keywords:auto after-sales; Services; Customers; satisfaction