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英语翻译酒店客户服务的质量如同酒店业的生命.提高酒店客户的满意度,就必须以优质的服务质量求信誉,提高酒店客户的忠诚度,就

来源:学生作业帮 编辑:作业帮 分类:英语作业 时间:2024/05/13 19:26:47
英语翻译
酒店客户服务的质量如同酒店业的生命.提高酒店客户的满意度,就必须以优质的服务质量求信誉,提高酒店客户的忠诚度,就必须以优质的客户服务质量赢得市场,进而以优质的客户服务质量取得经济效益和社会效益.
本文基于优质客户服务的界定,结合维多利亚酒店的客户服务质量现状,提出优质客户服务管理的对策,从而进一步提高酒店客户服务质量,凸显维多利亚大酒店客户服务的优质之处.
其对策包括酒店客户的细节服务,培养员工优质客户服务四大意识以及优质服务的创新形式.
我自己翻了(采用编译的方式)!有更好译本或者提出修改意见的——送分咯!
The quality of customer service is the life of hotel industry.
To improve the client satisfaction and the client loyalty index,we should,try our best,to offer high-class services(quality service),which would also bring us reliable reputation as well as larger share of the market.
Based on the theory of quality service and the current situation of customer service in the Victoria Hotel,this artical will propose some suggestions for quality service in order to improve the quality of hotel customer service and to highlight the superior quality offered by the Victoria Hotel.
The suggestions including service of detail,four consciousness for staffs in quality customer serving and some innovative forms of quality service.
The quality of customer service is just like the life of hotel industry.In order to improve degree of satisfactory and the customer loyalty,the high customer service quality must be guaranteed,through which the good credit can be acquired,the market can be occupied and both economic and social benefits can be assured.
This paper presents the strategy in terms of quality customer service management based on the definition of quality customer service while combined with the current quality status of Victoria Hotel's customer service,through which can further improve the quality of hotel customer service and highlight the advantages of Victoria Hotel's customer service.
Its strategy includes:the detailed customer service,the cultivation of four awareness for quality customer service and creative forms in terms of quality service.
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