英语翻译Top management commitment is prerequisite for effective

英语翻译
Top management commitment is prerequisite for effective and successful TQM range vision for the development of the organization,propagating the vision throughout the organization,devising and developing a plan of action and finally stimulating the entire organization towards the accomplishment of the vision.
With more and more service industries attempting to develop and edge over their rivals,leadership efforts consume a greater share of top management`s time and effort,perhaps as much as one-quarter in the preliminary start-up phases.Awareness,knowledge,and understanding of basic TQS principles and concepts are prerequisites for the top executive as the ultimate pay-offs fromcommitment to service quality improvement can be sbustantial(Milakovich,1995).True and efficient service leadership is critical for building a climate for excellence that surpasses operational eomplexities,extenrnal market pressures,or any other potential complexities,external market pressures,or any other potential impedance to quality service that might exist (Zeithaml etal.,1990).manageing service quality effectively calls for a clear understanding of the concepts of satisfaction ,quality and values(Rust and Oliver,1994).Service leadership is the art of leading and espousing a mental ,strategic and spiritual change in the organization and simultaneously initiating and accomplishing practical changes and ensuring that there are systems and measures(Edvardsson etal.,1994)
Many organizations tend to become more eager and enthusiastic for economic development to the extent that they are inclined to place greater emphasis on technology ,completely overlooking the fact that it is the human resource that makes the captial,technology and other resources productive .But,if the technological advances lure the organization to consider technology as a substitute for human beings,instead of using it as a tool,it may prove disastrous for them.This is especially true in service organizations since the interaction between the service provider and the customer is so great that is eventually determmines the quality perceptions and satisfaction of the consumer.In such a scenario,service firms need to deal with a number of organizational behaviour issues ranging form selecton and recruitment,training and education,employee empowerment to employee involvement ,in their quality management efforts.The logic here is that only if the emplyees are treated as valuable resources by their employers will they,in turn,threat their customers as valuable (Schneider and Bowen,1992).Therefore,it is indispensable for service organizations to look upon HRM as a source of competitive advangtage.

最高管理层的承诺是有效和成功的全面质量管理的组织的发展的眼光的先决条件,宣传整个组织的设想,设计和制定一项行动计划,并最终刺激朝着目标完成整个组织.
随着越来越多的服务行业试图发展和边缘相对于竞争对手,领导努力消耗了高层管理人员更大的份额单曲的时间和精力,甚至是达到一个初步启动phases.Awareness,知识的四分之一,
TQS和基本原则和概念的理解是,作为最终的高层管理人员薪酬的先决条件权衡fromcommitment服务质量的提高,可以sbustantial（Milakovich,1995年）.真正的和高效的服务是至关重要的领导,为建设卓越的气氛,超过operatio
纳尔eomplexities,extenrnal市场的压力,或其他任何潜在的复杂性,外部市场的压力,或任何其他潜在的阻抗,以优质的服务可能存在（曼尔伊特尔.,1990）.manageing有效的服务质量要求的满意清楚了解的概念,质量和价值（锈和Oliver,1994）.服务的领导,是领导和推崇,在该组织的精神,战略和精神变化,同时发起和完成实际的变化,并确保有制度和措施（爱德华松伊特尔艺术.,1994）
许多组织往往更加渴望和热情为经济发展,他们倾向于把技术更加重视程度上,完全忽视的事实是人力资源,使资本,技术和生产其他资源.但是,
如果技术进步的诱惑,而不是作为一种工具,它的组织考虑作为人类的替代技术,它可以证明对them.This灾难性的,尤其在服务机构之间的真正的自服务供应商和客户的互动如此之大
这是最终determmines的质量观念和对consumer.In这种情况感到满意,服务企业需要处理的范围和形式selecton招募,培训和教育,员工授权,以员工的参与,在组织行为的若干问题
他们的质量管理efforts.The这里的逻辑是,只有当emplyees宝贵资源一样对待他们的雇主,反过来,他们作为宝贵的威胁（施奈德和鲍文,1992年客户）.因此,服务组织的必然根据人力资源管理看成是竞争advangtage来源.