作业帮如何处理酒店客人的抱怨?英文作文,一定要英文,
来源：学生作业帮 编辑：作业帮 分类：英语作业 时间：2024/05/15 17:35:45
如何处理酒店客人的抱怨?英文作文,一定要英文,
具体点
具体点
How to handle hotel costumer complaint?
In a service industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile,listen,be courteous,see what can be accomplished that is satisfying to both the consumer and the company you work for.
Listen to what they say very carefully and say "oh really,I'm sorry for the inconvinience,I'll get right on that" and then to be as polite as possible even if they start yelling.You just stay calm and ushually people complain about things that can be fixed easily.The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally,not every dissatisfied guest will make a complaint.therefore,complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
In a service industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile,listen,be courteous,see what can be accomplished that is satisfying to both the consumer and the company you work for.
Listen to what they say very carefully and say "oh really,I'm sorry for the inconvinience,I'll get right on that" and then to be as polite as possible even if they start yelling.You just stay calm and ushually people complain about things that can be fixed easily.The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally,not every dissatisfied guest will make a complaint.therefore,complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.