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英语翻译A receptionist's job is to welcome and register the gues

来源:学生作业帮 编辑:作业帮 分类:英语作业 时间:2024/05/11 19:27:50
英语翻译
A receptionist's job is to welcome and register the guest.When a guest with a hotel reservation arrives at the front desk the receptionist greets the guest and then gives out a registration form to the guest to fill out.
When the guest has completed the form the receptionist must make sure that such information items as the guest's full name,address (home and business),nationality,forwarding address,the purpose of his visit and signature are entered correctly and legibly.If the visitor is an alien,information about his passport number,place of issue and date of issue also need to be recorded.The receptionist must also check and make sure that such reservation details as room type and departure date are not changed.Besides,the receptionist is also responsible for answering any question from the guests,helping them with any problems that they may have,answering telephones and taking messages for the guests and handling complaints from dissatisfied guests.
Another part of his is to deal with group check-ins and large numbers of conference guests.When large tour groups and conference guests check in it is always advisable for the receptionist to require the tour leader or the conference coordinator to handle the registration forms and hand it over to the front desk himself.
After a guests is properly registered the receptionist gives the guest his/her room key,tells him/her of his/her room number and the floor it is on and the daily room rate.Then he/she explains the hotel's service to the guest or informs the guest of the place the guest can find information about the hotel's service himself.Finally he should wish the guest an enjoyable stay at the hotel.
接待员的工作是欢迎和登记客人. 当一个客人以旅馆预订到达在服务台时接待员招呼客人然后给登记表客人对填好. 当客人完成了形式时接待员必须确信,这样信息项象客人的全名、地址(家和事务),国籍、未来地址、他的参观的目的和署名正确地和易读地被输入. 如果访客是外籍人,关于他的护照数字的信息,签发地点和发放日也需要被记录. 接待员必须也证实和确信,象室类型和启运日期没有改变这样保留细节. 其外,接待员也负责回答任何问题从客人,帮助他们以他们也许有的所有问题,回答的电话和采取消息为客人和处理怨言从不满意的客人. 他的另一个部分是处理小组报到和很大数量的会议客人. 当大游览小组,并且会议客人检查它总是适当为了接待员能要求游览领导或会议协调员处理登记表和递它对服务台. 在客人适当地登记之后接待员给客人它打开和每日房间费率的他/她的房间钥匙,告诉他或她他/她的房间号和地板. 然后他或她解释旅馆服务对客人或通知客人能找到关于旅馆服务的信息的客人地方. 最后他应该祝愿客人令人愉快的逗留在旅馆.